Toronto ServiceNow CRM Event

Moving from Salesforce to ServiceNow CRM

Thinking about moving your CRM off Salesforce? Before you debate the migration in the abstract, come discuss what it looks like in a live conversation — architecture, data model, licensing math, and the common traps that usually stay hidden until the project starts. It's on September 3, at 10am.

 Register for the session
See the agenda
Where

ServiceNow Toronto Office

Format

~90-minute interactive teardown

Best for

Admins, architects, platform owners

What You'll Walk Through

A real migration path, not a polished product demo.

This is a working room. We’ll unpack what actually changes when Sales Cloud and CPQ move into ServiceNow and where teams need to be careful.

1

Architecture and journey walkthrough

How the source CRM, target platform, and revenue workflow connect.

2

Data model and object mapping

What moves cleanly, what needs translation, and what creates risk.

3

Licensing and consolidation economics

What changes when CRM and CPQ collapse toward one ServiceNow platform.

What this is

A practical breakdown for the people who will actually do the work.

A clear look at the path from Salesforce to ServiceNow CRM, with enough technical detail to be useful and enough business context to make the decision real.

Live breakdown, not a pitch

We’ll work through a migration scenario in the open: architecture, data model, sequencing, and the trade-offs that matter.

Built for technical buyers

Designed for admins, architects, CIOs, and platform owners who need to understand the implementation path before they commit.

Leave with a clearer map

You’ll understand what the move involves, where teams get stuck, and what “good” looks like before the first sprint begins.

Who Should Attend

This is for serious curiosity, especially if the path off Salesforce is already on the table.

If your team is merely browsing, you’ll still learn a lot. If you’re actively evaluating the move, this session should save you a few avoidable scars.

Best fit

  • You’re evaluating Salesforce → ServiceNow CRM.
  • You own platform architecture, data, integration, or implementation.
  • You need to understand how CRM, quoting, ordering, and service fit together.
  • You have practical questions you’d rather ask at the whiteboard than after a contract is signed.

Probably not a fit

  • You’re looking for a polished product demo.
  • You want a broad executive keynote with no implementation detail.
  • You can’t bring real migration questions or constraints.
  • You’re hoping the “how” can wait until later. It usually can’t.
What you'll learn

The parts of CRM migration that make or break the customer revenue lifecycle.

01

Migration stages and guardrails

How to sequence the move so the business keeps running while the platform changes underneath it.

02

Data model translation

Where account, opportunity, quote, contract, order, and service data need careful mapping.

03

CPQ consolidation economics

What changes when Salesforce Sales Cloud and CPQ no longer sit outside the ServiceNow platform.

04

Identity, roles, and access

How security and user experience need to be designed so adoption doesn’t become an afterthought.

05

Reporting/downstream impacts

Where account, opportunity, quote, contract, order, and service data need careful mapping.

06

Common traps

What changes when Salesforce Sales Cloud and CPQ no longer sit outside the ServiceNow platform.

Agenda

Ninety minutes. Enough structure to stay useful. Enough room for real questions.

10m
Welcome and framing

Why teams are rethinking CRM architecture, and how to look at migration without getting lost in vendor language.

35m
Live Salesforce → ServiceNow teardown

A working walkthrough of the architecture, journey, object model, handoffs, and implementation sequence.

15m
Licensing and consolidation economics

How the math changes when Sales Cloud, CPQ, and downstream workflow move toward one platform.

25m
Open Q&A / whiteboard

Bring your actual questions. We’ll spend the time where the room needs it most.

5m
Takeaways and next steps

A practical scorecard-style takeaway so you can keep the conversation moving with your team.

Register

Save your seat for the session.

The room is intentionally practical and interactive, so we’re keeping it focused. Register here and we’ll follow up with calendar details, arrival instructions, and the final confirmed time.

Session details

Date/Time

September 3, 2026 · 10am

Location

ServiceNow Toronto office

Format

~90 minutes · interactive teardown + Q&A

Cost

Complimentary · registration required

Register your interest

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